Support Policy

Our official Support Center ( is there to provide you with the right answers at the right time. Support is provided only to direct product buyers. While signing up for our support forum, you will be asked to provide a valid support license.

Our Support Center is the only official AdningĀ āš”support platform. Questions sent using other channels may be ignored without notice.

We keep the right to refuse support due to abuse or any other reasons that are against this policy.

Support is closed during weekends and holidays.

What Can You Expect From Support?

This is what you can expect from our Support team:

  • Bug-related and technical support in priority
  • We are always happy to receive feedback, proposals and ideas

What Can You Not Expect From Support?

The following are out of scope and will not be handled by the Support team:

  • Generic WordPress questions
  • Issues related to 3rd party plugins
  • Customization requests
  • Banner positioning on your website
  • Tickets that contain abuse or violence
  • Requests from indirect purchases (Adning came as part of another product)